Dispute Resolution Guidelines
How MBN handles disputes fairly and transparently
Evidence-based decisions, not opinions. Both parties have equal opportunity to present their case.
Zero tolerance for abuse or fraud. We protect honest businesses and customers alike.
Most disputes should be resolved directly between parties. We step in when needed.
Raise a Dispute
Select your dispute type, provide order reference, write a short description, and upload evidence (photos, messages, receipts). You'll receive an automatic acknowledgement immediately.
Direct Resolution Window (48-72 hours)
The business is notified and gets a time-bound response window. Most disputes end here with mutual agreement. This is the fastest path to resolution.
MBN Mediation (If Needed)
Triggered if there's no response, rejected resolution, or serious allegation. Our team reviews platform records, messages, evidence, and policy alignment to make a fair decision.
Resolution & Closure
Final decision shared with both parties. If approved, refunds are processed automatically. The dispute is locked and recorded for platform integrity.
- Check your dispute status in "My Orders"
- Review the dispute timeline for updates
- Contact us at support@muslimbusinessnetwork.com.au